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Shipping Policy

  • Shipping Methods:

    • We offer various shipping options, including  express shipping and standard shipping in Jamshedpur, Jharkhand only.

    • Shipping rates will be calculated based on the destination and total amount of the order.

    • You can view estimated shipping costs during the checkout process.

  • Shipping Times:

    • We process the Order Same day within working hours i.e., 9 am to 8 pm.

    • Shipping time: estimated delivery times for different shipping methods - e.g., 4 - 6 hours Standard Shipping and 1 Hour Express Shipping.

    • These are estimated delivery times and may vary depending on factors beyond our control (e.g., weather, holidays, carrier delays).

  • Order Tracking:

    • You will receive a tracking number via email once your order has confirmed. 

    • You can directly Call or message on Whatsapp to know your shipment details.

  • International Shipping:

    • We only deal in Jamshedpur, Jharkhand, India

Return Policy

  • Eligibility:

    • Returns are generally accepted for:

      • Damaged or defective items upon delivery.

      • Incorrect items received.

      • Items that were not delivered within the estimated timeframe.

    • Returns are not typically accepted for:

      • Change of mind or order preference.

      • Minor discrepancies in product color or size (within acceptable industry standards).

      • Normal wear and tear of products.

      • Items damaged due to customer misuse or negligence.

  • Return Process:

    • Contact us within 24 hrs of receiving your order to initiate a return.

    • Provide your order number and reason for return.

    • We may require you to provide photos or videos of the issue.

    • You are responsible for the return shipping costs unless the return is due to our error (e.g., damaged item, incorrect item).

    • Ship the item back to us in its original packaging and condition within [mention timeframe - e.g., 14 days] of receiving the RMA number.

    • Once we receive and inspect the returned item, we will process your refund or exchange.

  • Contacting us

  • Mobile number - +91 9931381859, +91 62992 85647
    Address- Jharkhand Gramin Bank, Dimna Chowk, Dimna Road, Mango, Jamshedpur -831018

  • Email : papercraft0016@gmail.com

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